Description

The center of all our activities is the customer. They are our aim and deserve our special attention. Their wishes, demands and requirements are our updated challenge. Therefore, customer service is our number one priority. It affects our business policy and is permanent task for every member of the SHAMSI SURGICAL team. Since 1985, SHAMSI SURGICAL successfully distributed high quality surgical products and we intend to continue with our high standards in the future. In order to do so we are preparing ourselves today for the demands of the future. This means a permanent optimization of standards, establishment of innovative products, introduction of modern processes, realization of innovative developments and motivation of people and customers. We would like, the customer, to know how serious and dedicated to you. Our product range covers more than 7000 different standard SURGICAL for all fields of. Especially Ophthalmic Micro Instruments, Dental General Surgical and Tungsten Carbide Inserts Instruments as well as other related and Disposable Garments. The relation with our customers, distributers, merchandisers that our product range is permanently updated, expanded and on the edge of technical developments. This allows SHAMSI SURGICAL to be the pioneers for the demands of the world market. Our quality of management system not just a word or documents. It is a very important part of our long-term business plan. Every employee of SHAMSI SURGICAL is incorporated in this phenomenon. The feeling of SHAMSI SURGICAL holds them responsible for quality, no matter what their function is. Permanent product and system audits guarantee a continuously high-level quality standard and are the basis for our further growth and development. All Surgical Instruments are manufactured and checked by the trained and expert staff, using state of the art machines and technologies. Only materials that meet the general requirements for and by the government authorized institution at Sialkot Material Test Laboratory (SMITL) is our best level of specifications, are used. Our customer-oriented inventory system, the reduction of lead times is permanently subjected to restructuring and improving. We do this in order to be able to react in a flexible and timely manner to the demands of our customers. Our shipments will reach their destinations in a timely manner world-wide through DHL, FEDEX, UPS, TNT, EMS, General Post Office and Cargo Services by mutual understanding with our customers. Products that are not in stock can be supplied on customers request within a short period of time. Special items, etchings, marking or additional labeling is part of our flexibility, upon customer’s request.

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